Last updated: 9 September 2026

Kiwi Treats operates this store and website, including all related information, content, features, tools, products and services, to provide customers around the world with access to New Zealand treats, snacks and grocery products (the "Services").

Kiwi Treats is powered by Shopify, which provides the ecommerce technology we use to operate our online store.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit, browse, use or make a purchase through kiwitreats.com, interact with our advertising or otherwise communicate with us.

This Privacy Policy may apply to customers and visitors in the United States, Canada, United Kingdom, Australia, New Zealand and other locations where our website or Services are available.

If there is any conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood how personal information may be handled as described below.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information generally does not include information that has been anonymised or de-identified so that it can no longer reasonably be associated with an identifiable person.

Depending on how you interact with Kiwi Treats, where you live and what is permitted or required by applicable law, we may collect or process categories of information including:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Payment and transaction information, such as your payment method, payment confirmation, transaction information and information required to process your purchase. Full payment card details may be handled directly by Shopify, payment processors or financial service providers rather than stored directly by Kiwi Treats.
• Account information, where applicable, including login details, saved addresses, preferences and account settings.
• Order and shopping information, including products you view, purchase, add to your cart, return or otherwise interact with, together with your order history.
• Customer service information, including information you provide when contacting us about an order, delivery, refund, complaint or other enquiry.
• Review and feedback information, where you submit reviews, feedback, surveys or other content through the Services.
• Device and technical information, including information about your browser, device, operating system, internet connection, IP address and similar identifiers.
• Website usage information, including pages viewed, links clicked, browsing activity, session information, referring pages and the date and time of interactions.
• Marketing information, including marketing preferences, advertising interactions and engagement with emails, promotions or advertisements.
• Location information, including general geographic information inferred from your IP address and location information contained in billing or shipping details.

Where we collect personal information from

We may collect personal information from several sources.

Directly from you

This may include information you provide when you:

• Place an order
• Create or manage an account
• Enter your shipping or billing details
• Subscribe to marketing communications
• Contact customer support
• Submit a review
• Enter a promotion or competition
• Complete a form or survey
• Otherwise communicate with Kiwi Treats

Automatically through our website

We may collect certain information automatically through cookies, pixels, tags, analytics tools and similar technologies when you browse or interact with kiwitreats.com.

From Shopify and service providers

We may receive information through Shopify and providers that help us operate the business, including providers involved in:

• Payments
• Ecommerce hosting
• Analytics
• Advertising
• Customer support
• Order fulfilment
• Shipping and logistics
• Fraud prevention
• Email and SMS marketing
• Website functionality

From advertising and marketing partners

Where permitted by applicable law, we may receive information relating to your interaction with our advertisements or marketing campaigns.

From social media and other third parties

If you interact with Kiwi Treats through a social media platform, advertising network or third-party integration, we may receive information in accordance with that platform's privacy practices and your settings.

How we use your personal information

We may use personal information for the following purposes.

Providing and operating the Services

We may use your information to:

• Process purchases
• Process payments
• Confirm orders
• Pack and fulfil orders
• Ship products from New Zealand to your delivery address
• Provide tracking information
• Manage customer accounts
• Remember preferences
• Process refunds and cancellations
• Respond to customer enquiries
• Investigate missing, damaged or incorrect shipments
• Enable reviews and other website features
• Recommend products
• Improve our website and Services
• Personalise parts of your shopping experience

Marketing and advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails or other marketing communications
• Tell you about products, new arrivals, Kiwi classics, promotions and offers
• Display advertisements on third-party websites, search engines, apps and platforms
• Measure advertising performance
• Understand whether an advertisement resulted in a website visit or purchase
• Build or use advertising audiences
• Personalise advertising based on browsing activity, previous purchases, cart activity or other interactions with Kiwi Treats

For example, we may use advertising services provided by platforms such as search engines and social media networks to promote Kiwi Treats to customers outside New Zealand.

Depending on where you live, certain forms of personalised or targeted advertising may be treated as the "sale", "sharing" or processing of personal information for targeted advertising under applicable privacy laws.

Where required, you may have the right to opt out of these activities.

Security and fraud prevention

We may process personal information to:

• Verify transactions
• Protect customer accounts
• Detect and prevent fraud
• Identify suspicious or unauthorised activity
• Protect the security of our website
• Protect Kiwi Treats, our customers, service providers and others

If you create an account, you are responsible for keeping your login credentials secure.

Communicating with you

We may use personal information to:

• Respond to enquiries
• Send order confirmations
• Provide shipping and tracking notifications
• Contact you about delays or delivery issues
• Respond to refund or return requests
• Send important notices relating to your order or account
• Maintain our customer relationship with you

Legal and compliance purposes

We may use or disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Meet tax, accounting and record-keeping obligations
• Respond to lawful requests from regulators, government authorities, courts or law enforcement
• Establish, exercise or defend legal claims
• Investigate potential breaches of our terms or policies
• Protect our rights, property, customers or other individuals

Cookies and similar technologies

Kiwi Treats, Shopify and our service providers may use cookies, pixels, tags, analytics technologies and similar tools.

These technologies may help us:

• Operate the website
• Keep products in your cart
• Remember preferences
• Understand website usage
• Analyse traffic and conversion
• Measure advertising
• Detect fraud
• Personalise marketing
• Improve the customer experience

Information collected through these technologies may include:

• IP address
• Browser information
• Device identifiers
• Pages viewed
• Products viewed
• Products added to cart
• Purchase activity
• Referring websites
• Search activity
• Advertising interactions

Depending on where you live, you may be able to manage certain cookies and tracking technologies through consent tools displayed on our website or through your browser settings.

Disabling certain cookies may affect the functionality of parts of the Services.

Analytics

We may use analytics services to understand how customers and visitors interact with Kiwi Treats.

Analytics information may help us understand matters such as:

• Website traffic
• Popular products
• Customer journeys
• Conversion rates
• Advertising performance
• Website errors
• Device and browser usage

Where required by law, analytics technologies will be used subject to applicable consent requirements.

Advertising technologies

We may use technologies provided by advertising partners to measure and improve our advertising campaigns.

These technologies may help us understand whether people who view or click an advertisement subsequently visit Kiwi Treats, add products to their cart or make a purchase.

Advertising partners may use cookies, pixels or similar technologies according to their own privacy practices.

Where required by applicable law, you may be able to control or opt out of certain targeted advertising activities.

How we disclose personal information

We may disclose personal information to third parties where reasonably necessary to operate Kiwi Treats or as otherwise described in this Privacy Policy.

This may include:

• Shopify, which hosts and powers our ecommerce store
• Payment processors and financial service providers
• Shipping, courier and logistics providers
• Order fulfilment providers
• Customer service providers
• Cloud hosting and technology providers
• Analytics providers
• Advertising and marketing partners
• Email and communications providers
• Fraud prevention and security providers
• Professional advisers, including accountants, lawyers, consultants and insurers
• Government authorities, courts, regulators and law enforcement, where legally required or permitted

We may also disclose personal information:

• At your direction or with your consent
• To provide services or integrations you choose to use
• To affiliates or entities within our corporate group, where applicable
• In connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency or similar business transaction
• Where necessary to enforce our Terms of Service or other policies
• Where reasonably necessary to protect Kiwi Treats, our customers or others

Shipping and fulfilment information

Because Kiwi Treats ships physical products internationally from New Zealand, we may need to disclose certain information to delivery and logistics providers.

This may include:

• Your name
• Shipping address
• Email address
• Telephone number
• Order details
• Product descriptions
• Parcel value
• Customs information
• Tracking information

This information may be necessary to transport your order, complete customs declarations, clear international borders and deliver your parcel.

Customs authorities and carriers in destination countries may also process information relating to your shipment.

Our relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information in connection with your access to and use of our store so that Shopify can provide ecommerce infrastructure, security, payment functionality and related services.

Information you provide through Kiwi Treats may therefore be transmitted to and processed by Shopify and its service providers in countries outside the country where you live.

We may also use Shopify features that help us analyse, protect, personalise and grow our business.

Some Shopify services may involve Shopify processing information collected through interactions with Kiwi Treats, other Shopify merchants and Shopify services.

In certain circumstances, Shopify may determine independently how some information is processed.

You can learn more about Shopify's handling of customer information through the Shopify Consumer Privacy Policyand, where available, exercise applicable rights through the Shopify Privacy Portal.

Payment processing

Payments made through Kiwi Treats may be processed by Shopify Payments, credit card networks, banks, digital wallets or other payment providers.

These providers may collect and process payment information independently in accordance with their own privacy policies.

Kiwi Treats does not necessarily receive or store your full payment card number.

Third-party websites and services

Our website may contain links to websites, apps or services operated by third parties.

If you follow a third-party link, that third party's privacy practices and terms will apply.

Kiwi Treats is not responsible for the privacy, security or practices of third-party websites, platforms or services that we do not own or control.

The inclusion of a link does not necessarily mean that Kiwi Treats endorses the third party.

Social media

If you interact with Kiwi Treats through platforms such as social media networks, those platforms may collect information about your activity according to their own privacy policies.

Information you post publicly or semi-publicly may be visible to other users.

We recommend reviewing the privacy settings and policies of any social media platforms you use.

Children's privacy

The Services are not directed at children, and we do not knowingly collect personal information from children below the age at which they may legally provide consent in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to Kiwi Treats without appropriate consent, contact us at hello@kiwitreats.com.

Where appropriate and required by law, we will review and delete the information.

We do not knowingly sell or share the personal information of children in violation of applicable privacy laws.

Security of personal information

We take reasonable administrative, organisational and technical measures intended to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet transmission, electronic storage system or security method can guarantee absolute security.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.

This may include retaining information to:

• Fulfil and maintain records of orders
• Provide customer service
• Maintain accounts
• Comply with tax and accounting requirements
• Prevent fraud
• Resolve disputes
• Enforce agreements and policies
• Protect legitimate business interests

Retention periods may vary depending on the category of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

International transfers of personal information

Kiwi Treats is based in New Zealand and serves customers internationally.

As a result, personal information may be transferred to, processed in or stored in countries other than the country where you live.

For example, information may be processed in countries where Shopify, payment providers, analytics providers, advertising platforms, cloud providers, couriers or other service providers operate.

Privacy laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers from the United Kingdom or European Economic Area to countries that do not benefit from an applicable adequacy decision, safeguards may include approved standard contractual clauses, international data transfer agreements or other legally recognised mechanisms.

Your privacy rights and choices

Depending on where you live, you may have some or all of the following privacy rights.

These rights are not absolute and may apply only in certain circumstances.

Right to access or know

You may have the right to request information about personal information we hold about you and how it has been used or disclosed.

Right to correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to deletion

You may have the right to request deletion of certain personal information.

We may be permitted or required to retain some information despite a deletion request, including for legal, accounting, fraud prevention, dispute resolution or contractual purposes.

Right to portability

You may have the right to receive certain personal information in a portable format or request that it be transferred to another organisation where applicable.

Right to restrict or object to processing

Depending on your location, you may have the right to object to or restrict certain processing of your personal information.

Right to opt out of sale, sharing or targeted advertising

Residents of certain jurisdictions may have the right to opt out of:

• The sale of personal information
• The sharing of personal information for cross-context behavioural advertising
• The use of personal information for targeted advertising

Where required, methods for exercising these rights may be provided through our website, privacy controls or by contacting us.

Right to withdraw consent

Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Marketing communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option provided within the message.

After unsubscribing from marketing, we may still send non-promotional communications necessary to operate the Services, including:

• Order confirmations
• Shipping notifications
• Delivery information
• Security notices
• Customer service messages
• Refund or dispute communications

Automated decision-making

Where applicable privacy laws provide rights relating to decisions made solely by automated processing that produce legal or similarly significant effects, those rights will apply.

Kiwi Treats does not intend to use automated decision-making in a manner that produces significant legal effects without providing rights required by applicable law.

Privacy rights by location

United States

Depending on the state where you live, applicable US state privacy laws may provide rights such as:

• Access
• Correction
• Deletion
• Data portability
• Opting out of targeted advertising
• Opting out of certain sales or sharing of personal information

Where applicable, you may also have the right to appeal a decision made concerning a privacy request.

Canada

Canadian customers may have rights under applicable federal, provincial or territorial privacy legislation relating to:

• Access
• Correction
• Consent
• Collection
• Use
• Disclosure of personal information

United Kingdom

Customers in the United Kingdom may have rights under applicable UK data protection law, including rights relating to:

• Access
• Correction
• Erasure
• Restriction
• Objection
• Portability
• Withdrawal of consent

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Australia

Australian customers may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable, including rights relating to access and correction.

You may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

New Zealand

Kiwi Treats is based in New Zealand and may be subject to obligations under the Privacy Act 2020.

Individuals may have rights including the ability to request access to and correction of personal information held about them.

You may also have the right to make a complaint to the Office of the Privacy Commissioner New Zealand.

Exercising your privacy rights

To exercise a privacy right that applies to you, contact:

hello@kiwitreats.com

Please provide sufficient information for us to understand and respond to your request.

We may need to verify your identity before fulfilling certain requests where permitted or required by law.

Where applicable law permits an authorised agent to act on your behalf, we may require evidence that the person is authorised to submit the request and may also need to verify your identity directly.

We will respond to valid requests within the timeframe required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right.

Complaints

If you have concerns about how Kiwi Treats collects, processes or handles your personal information, please contact us first at:

hello@kiwitreats.com

We will make reasonable efforts to investigate and address your concern.

Depending on where you live, you may also have the right to complain to an applicable privacy regulator, including:

• An appropriate state or federal authority in the United States
• The Office of the Privacy Commissioner of Canada or an applicable provincial regulator
• The Information Commissioner's Office (ICO) in the United Kingdom
• The Office of the Australian Information Commissioner (OAIC) in Australia
• The Office of the Privacy Commissioner in New Zealand

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our website
• Our technologies
• Our service providers
• Our advertising practices
• Applicable laws
• Regulatory requirements

When we update this Privacy Policy, we will publish the revised version on kiwitreats.com and update the "Last updated" date at the top.

Where required by applicable law, we may provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, or if you would like to exercise an applicable privacy right, please contact:

Kiwi Treats
Email: hello@kiwitreats.com
Website: kiwitreats.com

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Kiwi Treats • kiwitreats.com • hello@kiwitreats.com